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Privacy & trust
A plain-English summary of what Just One More Bite collects, why it is needed and the choices you have.
We collect the details you choose to provide when creating an account, placing an order enquiry or contacting us: your name, email, phone, address, order details, messages and account security data. Allergy or dietary notes are optional and are treated with extra care.
We use this information to respond to enquiries, manage and fulfil orders, maintain customer history, keep the service secure, send operational confirmations and meet business, accounting and legal obligations. We do not use the platform for automated decisions about you.
Order and account data is used where necessary to take steps at your request or perform an agreed order. Security and ordinary business administration rely on our legitimate interests. We ask for explicit consent before storing optional allergy or dietary information, and you can withdraw that consent.
Authorised JOMB administrators can access customer and order data. Depending on deployment, trusted hosting, database, email and text-message providers process only what is needed to run the service. Resend is used for transactional email and Twilio for owner order reminders when those integrations are enabled. Where a provider processes data outside the UK, the business will use the applicable adequacy arrangement or contractual safeguard and can provide details on request. We do not sell customer data.
Online payment is not currently taken on this website. Stall card payments stay inside the SumUp app and reader; JOMB records only the final takings and fee. If online payment is enabled later, customers will be redirected to the named payment provider's secure hosted checkout. JOMB will receive only the amount, status and provider reference and will not ask for or store a full card number, security code or card expiry details.
We keep account data while the account is active and retain order and accounting records for the period required by applicable tax and business-record rules. Enquiries that do not become orders are reviewed and removed when no longer needed. Optional allergy notes are removed when you clear them or withdraw consent, unless they are still needed to safely handle an active order.
You can update your profile, clear optional allergy notes, or ask us for access, correction, deletion, restriction, portability or to object where the relevant right applies. Some order records may need to be retained for legal or accounting reasons. We will verify identity before disclosing account information.
The site uses essential authentication cookies to keep signed-in customer and administrator sessions secure. No advertising or analytics cookies are enabled by default. If you remain concerned after contacting us, you can complain to the UK Information Commissioner’s Office at ico.org.uk.
